covid-19 IN GREECE during your travel faqs

WHAT SHOULD I DO IF DURING MY VACATION...
...I HAVE SYMPTOMS OF COVID-19?

• Self-isolate in the room and avoid contact with other people.
• Notify the hotel reception or the doctor on-call.
• Hotels must have special medical equipment in case of an outbreak, such as disposable gloves and masks, antiseptics, cleaning wipes, aprons, long-sleeved gown (PPE),  laser thermometer.
• The doctor on-call will advise you through the next steps
• Download the Visit Greece app for more information.

...I'VE BEEN IN CONTACT WITH SOMEONE WHO WAS DIAGNOSED POSITIVE FOR COVID-19?

• Notify the hotel reception or the doctor on-call
• The doctor on- call will advise you through the next steps.
• Download the Visit Greece app for more information.

...IN CASE I GET SICK OR HAVE SYMPTOMS SHOULD I BE QUARANTINED? IS THERE A GOVERNMENT EXPENSE COVERAGE?

• Hosting and accommodation is provided for free to quarantined/ self-isolated people. 
• Moreover, free medical care is provided to those who need to be quarantined hospitalized or treated in medical establishments.
• Download the Visit Greece app for more information.

QUERIES
What happens if an infection is confirmed at a hotel?
In the event of a confirmed infection, close contacts of the case will be transferred to a separate quarantine accommodation at the expense of the Greek state. Remaining guests will continue their holidays.

Health Protocols of Hotels. How is protocol compliance ensured? With whom should tourists communicate in case protocols are not followed?
The Ministry of Tourism is already preparing a focused plan of audits. We have set up a training and information website for employees and owners in order to ensure that the knowledge of the protocols is disseminated in a timely and responsible manner. Finally, we have established steep fines for those neglecting their duties. In case of complaints visitors can call the four-digit number 1572 of the Ministry Tourism.

If someone misses their return flight because of illness or symptoms or misses prepaid accommodation is there a refund policy or other framework that could cover expenses?
Greece will cover transfer to hospital and medical costs as well as stay in quarantine hotel if needed. We urge airlines travel agents and hotels to offer maximum flexibility during this time of customer and regulatory uncertainty.